When I first wrote about the frustration I was going through with WAMU, I wanted to validate with other people on their own experiences so we can compare notes. But the game plan was to be heard by the Managament of Washington Mutual Bank and it’s investors.
In the last few weeks and month, a lot of things happen in my personal, business and health condition. Although I did not have so much transactions, I slowly saw changes in the front line of WAMU employeees courtesy, having more concern, empathy and a smile. Perhaps, WAMU’s fairy godmother had done some transformation into the loyalty service on existing clientele base which was my biggest outcry anyway.
Although, I still don’t agree creating such a “limited ACCOUNT transactions” when you are balancing your money from your savings to checking or vice-versa.. They still duck you on that so they can make money which I don’t understand because you are withdrawing from the same account owners’ funds anyways. The use of their ATM or my home phone is a service charge when I exceed my limited telephone calls, autom,ated calls and even ATM machine trsanfers??? Still dooes not make sense.
I wish the Bankers Association include such creiteria when selecting the “REAL CUSTOMER SERVICE BANK”. Otherwise, deceptive marketing will be an issue.
I would like to apologize for so many “POST” (except SPAMMERS) that we cannot include and moderate. Your post was not added because it was also qualifying as a SPAM email having your own products and services advertised.
Should we do get a reply/acknowledgement from WAMU with a request to advertise their products or service, will only be the time for us to rethink allowing people with concerns and advertisements be allowed.
But as mentioned, inspite of, we have seen some improvement in WAMU’s service —- Jan. 2008. Let us stay in contex
t with the blog of being the eyes, ears, voice and mouth of big giants who ignore customers.
